What is “Omnichannel Customer Experience”
The simple definition is “Unified customer experiences across all digital touch points”
Why is this important?
Think about it this way…
How many ways do people get information today? No matter the number…most. if not all, are digital and from their mobile devices.
On your mobile device, how many apps do you use daily? One, two, or many?
For most it’s many!
Simply put you need to be where your customers are and where they spend most of their time so showing up and having a consistently welcoming message across all of those channels is critical to your success.
Just like you, customers want what they want…NOW!
Are you delivering?
If you are not sure it’s time to find out!
You can learn how our Prospector solution helps customer success teams (and sales professionals) stay top-of-mind with their customers.
This article is published on:https://www.forbes.com/sites/forbesagencycouncil/2022/05/18/delivering-a-seamless-omnichannel-customer-experience/?sh=2cfd986971a1